Effective Date: May 10, 2012
Our postal address is
Ion Professional Products, Inc.
Attn.: Web Privacy
P.O. Box 87399
Chicago, IL 60680
or you can reach us by telephone at 1-940-898-7500 or 1-800-777-5706.
For each visitor to this Site, the Site server automatically recognizes the consumer’s domain name, if any, and collects the date and time of visit, the client IP address, and referring site.
This section describes when and with whom we share your personal information. We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history with an affiliated entity including any division, subsidiary or affiliate, a majority (defined as 51%) of whose voting stock is directly or indirectly owned by a common ultimate parent company; and with our agents, representatives, service providers and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers for informational, marketing and for commercial purposes; providing customer service; enhancing and improving customers’ shopping experience; administering or facilitating surveys, contests or sweepstakes; offering targeted marketing communications to users that registered, requested or opted-in to receive such communications; enabling access to our partners’ websites; providing a personalized shopping experience; preventing fraud; completing payment method processing; and for internal review, improving the content of Web pages at this Site.
When contacting consumers for informational, marketing and for commercial purposes, Ion, like many organizations, may utilize third party service providers for some routine services such as promotional mailings. In such cases, Ion provides only the information necessary to ensure the service is delivered and requires that the service provider sign a non-disclosure agreement agreeing to keep the customer’s information confidential and secure and limiting its use to the purpose for which it was disclosed. After the service provider has completed the service, the service provider must either destroy the information or return it to Ion.
If you do not want to receive e-mail from us in the future, please let us know by by writing to us at the above address. Requests to remove your e-mail address for our lists may take up to ten days to fulfill from the date we receive your request. If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the above phone number or by writing to us at the above address. Requests to remove your postal address from our mailing lists may take up to eight weeks to fulfill. If you receive postal mail from us during this eight-week period, please disregard the mail.
Aside from the purposes described above, we will never share your personal information with any other third parties unless you expressly authorize such disclosure or we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury, or a perceived physical threat to any individual (such as product recalls, fraud, claims or other liability) or is required by law, or to comply with valid legal processes (subpoenas, warrants, or in response to a request from local, state or federal law enforcement officials) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
We do not knowingly collect, maintain or use personally identifiable information submitted to the site by children under 13 years of age. If we become aware that a child under 13 years of age has submitted personally identifiable information to the site, we will not use that information and will immediately delete the information from its records.
Persons who supply us with their cellular telephone numbers will have the opportunity to opt-in with us to receive communications regarding new products and services or upcoming events through their mobile devices. If you do not wish to receive such communications, please let us know by writing to us at the above address.
With respect to Ad Servers: We do partner with or have relationships with ad server companies.
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to this Site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, please check back at this Site periodically.
Upon a reasonable request we will provide site visitors with access to information that we maintain about them. Consumers can request this information by writing to us at the above address. Upon a reasonable request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address or writing to us at the above address.
With respect to security: We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.
Secure Sockets Layering (SSL)
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
Safe Shopping Guarantee
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account. If your credit card provider does hold you liable for any part of this $50, we will cover the entire liability for you, up to the full $50.
We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at this Site while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
©2011 Ion Professional Products, Inc. All rights reserved.